Order Processing Time

• All orders are processed within 2–4 business days.

• Orders are not shipped on Sundays or public holidays.

If there is any delay due to high demand, customer will be informed via email.

Clear communication = trust.

Delivery Timeline (India)

Metro Cities: 3–5 business days after dispatch

Non-Metro Cities: 5–7 business days after dispatch

So total timeline from order to delivery: 5–10 business days.

Never promise 2-day delivery. Luxury does not rush.

Shipping Charges

Free shipping across India on all prepaid orders.

Tracking

• Tracking link via email

• SMS confirmation

Transparency reduces support queries.

Packaging Protection

• Rigid protective box

• Dust protection layer

• Moisture-safe wrapping

Important Operational Rule

Do NOT mark order as shipped before courier pickup.

Customers hate fake dispatch notifications.

Full Customer Journey Timeline

Day 0 → Order placed

Day 2–4 → Dispatched

Day 5–10 → Delivered

Underpromise slightly. Overdeliver when possible.