Privacy — what we know about you and why

Maison D'vine collects only the information necessary to fulfil your order and communicate with you about your purchase. We do not sell your data. We do not share it with third parties for marketing. We do not believe your personal information is ours to use beyond what you gave it to us for.

What we collect

Information Why we collect it How long we keep it
Name and delivery address To deliver your order Until order is fulfilled + 1 year for dispute resolution
Email address Order confirmation · Shipping notification · Window alerts (with consent) Until you unsubscribe or request deletion
Phone number Delivery coordination only Until order is fulfilled
Payment information To process your payment via Razorpay Not stored by Maison D'vine — held by Razorpay under their security standards
Order history To manage exchanges, returns, and repeat orders 3 years from order date
Website analytics To understand which content brings women to the brand — anonymous aggregate data only Rolling 26 months via Google Analytics

What we do not do

We do not sell your personal information to any third party. We do not share your email address with advertisers. We do not use your purchase history to target you with advertisements on other platforms. We do not send marketing emails beyond window notifications — and window notifications are only sent with your explicit consent at the time of waitlist sign-up.

 

Your rights

Under the Information Technology Act 2000 and applicable Indian privacy regulations, you have the right to: request access to the personal data we hold about you; request correction of any inaccurate data; request deletion of your data (subject to legal retention requirements); withdraw consent for marketing communications at any time.

 

To exercise any of these rights, email hello@maisondvine.com with the subject line: Privacy Request — [your name]. We will respond within 10 business days.

 

Cookies

The Maison D'vine website uses cookies for two purposes only: to keep you logged in during your shopping session, and to collect anonymous analytics data about how the website is used. We do not use tracking cookies to follow you across the internet. You can disable cookies in your browser settings — the website will still function, though your session may not be remembered between visits.

 

Third party services

Maison D'vine uses the following third-party services, each of which has its own privacy policy: Razorpay — payment processing; Google Analytics — anonymous website analytics; Shipping partner — delivery of orders (your name and address are shared with the courier for delivery purposes only).